Superior Service Award

Valuing Superior Customer Service

At First Service Bank, service is our middle name! 

We strive to exceed our customers’ expectations by creating a remarkable customer experience daily. Our associates are relationship-builders who work to understand our customers’ needs.

An FSB team member smiling at her desk.

How to Nominate

If you have received remarkable customer service, please tell us about your experience and nominate an associate for our monthly Superior Service Award.

Recognizing Associates Who Go Above & Beyond

We greatly appreciate your nomination, as it helps us recognize associates who go above and beyond for our customers. We review nominations and select a winner to receive the Super Service Award every month. Also, winners of the Superior Service Award are eligible for the prestigious Tom Grumbles Award given annually!

Past Award Winners

Sandra Finley

Congratulations to Sandra Finley, Business Development Officer in Maumelle, for winning our February Superior Service Award! We are proud of how she takes care of our customers and community. Thank you for being caring, motivated, and passionate about your job; you make us #firstservicestrong!

Regan Holland

Congratulations to Regan Holland, Accounts Payable and Administrative Specialist in Greenbrier, for winning our February Separating Yourself From the Masses award. Each month, managers and associates can nominate a team member who has gone above and beyond to promote this award’s characteristics. Thank you for being caring, motivated, and passionate about your job; you make us #firstservicestrong!

Annual Tom Grumbles Award Winner

Carrie Allender

Congratulations to Carrie Allender, this year’s recipient of the “Tom Grumbles Award,” the bank’s highest honor! Carrie, is a loan operations assistant manager in our corporate office, and has gone above and beyond for First Service Bank, separating herself from the masses! Thank you, Carrie, for making us #firstservicestrong!

Benefits

The ORWB Foundation is committed to helping active military veterans and their families. It is an honor to help the men and women who have served our country to protect the freedoms we hold so dearly.