COVID 19 Update July 2020

A First Service Bank associate based in the Little Rock location recently tested positive for COVID-19.

The Little Rock location is the first First Service Bank site that has been directly impacted by an associate who tested positive. The positive test results came in Monday morning, July 6. The associate had recently attended a personal event that had also been attended by two people who it turned out later had tested positive for the coronavirus. This associate attended work last week Monday and Tuesday (June 29 and 30), but developed mild symptoms, and went home, before being tested later that week.

Our thoughts are with our associate while they recover at home. Currently they are optimistic and recovering well.

Measures we are taking

The bank had already implemented all of the procedures prescribed by the CDC and the Arkansas Health Department, like restricting customer volume in the bank lobbies, installing sneeze shields, and instituting employee mask and sanitization processes.

We are confident that these measures will have kept our customers and associates safe, but out of an abundance of caution, we are now testing all of our associates and reaching out to Little Rock customers who may have been affected.

As of noon on Monday, July 6, we have also temporarily closed the lobbies of all of our branches, to perform deep cleaning. Branch lobbies will remain closed for the immediate future, until we can reassess protocols for reopening them safely for our associates and customers.

Services we are providing

During this time, all of our banking services will still be available through our drive through VTMs, and bank staff and loan officers can be reached by phone from 7am to 9pm by calling your local First Service Bank branch phone number or 501-679-8000.

If you have questions about our response to this positive diagnosis, or if you believe you may have been affected, please contact us at: (501) 679-7200.

We thank you for your understanding and patience as we determine how to resume full in-person services in ways that are safe for our employees and communities.